Privacy Policy
BuildKit AU is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit buildkitau.com.au or make a purchase from us.
Personal Information We Collect
When you place an order or create an account, we collect the details we need to provide our services and fulfil your order. This can include your name, email address, phone number, billing and delivery address, and information about your order and payment. Payment details such as card numbers are processed securely by our payment partners and are not stored by us.
How We Use Your Information
We use your personal information to process and deliver your orders, send order confirmations and shipping updates, respond to questions and enquiries, and provide customer support. We also use this information to maintain and improve our website, products and services, and to send you marketing communications if you choose to receive them. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes using secure systems and working only with reputable service providers. We share your information only where it is necessary to provide our services, for example with payment processors and shipping partners.
Cookies
Our website uses cookies and similar technologies to provide core functionality, remember your preferences and help us understand how visitors use the site. You can change your browser settings to refuse cookies or to let you know when cookies are being used. If you disable cookies, some parts of our website may not function properly.
Your Rights
Depending on where you live, you may have rights in relation to the personal information we hold about you. These can include the right to request access to the information we hold, the right to ask us to correct information that is inaccurate or incomplete, the right to ask us to delete certain information, the right to request a copy of your information in a portable format and the right to change your preferences about how we contact you for marketing purposes.
If you would like to exercise any of these rights, please contact us using the details below and we will respond within a reasonable time.
Third Party Services
We use third party providers to help us operate our online store. Our store is hosted on Shopify, which provides the e‑commerce platform that allows us to sell our products. Shopify may process your personal information as described in its own privacy policy, which you can read at shopify.com/legal/privacy.
We may also use third party payment providers such as PayPal to process payments securely. These providers collect and process your payment information directly and have their own privacy policies, which you can review on their websites.
International Transfers
Some of our service providers may be located outside Australia. Where your personal information is transferred to another country, we take reasonable steps to ensure that the recipient protects your information in a way that is consistent with this Privacy Policy and applicable privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or legal requirements. Any changes will be published on this page, and the “Last updated” date below will be revised. We encourage you to review this page periodically so that you remain informed about how we handle your personal information.
Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal information, you can contact us at:
📞1300 642 784
Email: support@buildkitau.com.au
📍Bonnyrigg NSW 2177
Last updated: May 2026